General Policies, Terms and Conditions

General Policies, Terms and Conditions

By purchasing you acknowledge having read, understood and agreed to our policies, terms and conditions. Some of these vehicles may be restricted, limited or prohibited in certain areas. It is your responsibility to comply with regulations and laws where you will be using our products. As with any vehicle, there are inherent risks with use and handling of PEVs which may result in injury or death. Kinetic PEV and any affiliates are not responsible for the use or misuse of any products resulting in injury or damages.

Refund policy and Cancelations

Orders may be canceled before shipping for a full refund, Call or text 951-215-3182 for fastest response. If canceling after product has shipped, you will be responsible for return shipping.

Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. The customer is responsible for return shipping.

Return requests must be submitted within 10 days of receiving your item.

Opened items may be eligible for partial refund if ridden 10 miles or less, undamaged and sent back in original packaging. 15% restocking fee applies.

Refunds will be issued after we have inspected the returned item and found it to be in acceptable condition as stated above.

Refunds are sent to the original payment method. Refunds may take a few business days depending on the provider.

To initiate a return, or if you have any questions, please contact us at 951-216-3182 or sales@kineticpev.com 

If your return is accepted, we will provide further instructions. DO NOT attempt to send the item back to where it shipped from. Only use the return address that we provide you with after your return request has been accepted. We are not responsible for any unauthorized returns.
 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, for example custom products, used or pre-owned and refurbished devices. Please get in touch if you have questions or concerns about your specific item before you place your order. We are happy to help.

Exchanges are subject to return conditions stated above.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Shipping policy

We offer shipping within the lower 48 United States on PEVs. Shipping times will vary depending on location. Tracking information is provided via email typically 1-3 business days after placing your order.

We do not ship to P.O. boxes, APO/FPO and Commercial Mailboxes.

We do not ship outside the lower 48 United States.

If you have any questions, please contact us at sales@kineticpev.com 

Warranty Terms

By purchasing you acknowledge having read, understood and agreed to our policies, terms and conditions. Some of these vehicles may be restricted, limited, or prohibited in certain areas. It is your responsibility to comply with the regulations and laws where you will be using our products.

Warranty:

All new electric scooters purchased through Kinetic PEV come with a 1 year limited warranty.

Warranty begins on day of arrival or pickup.

Warranty covers manufacturer factory defects such as battery, motor, controller, display (limited to electrical failure but no physical damage).

Replacement parts will only be warranted the first time within the warranted period. Subsequent warranty claims for the same part are subject to extra charge or denial for coverage due to improper use, overloading, or negligence.

If defective upon arrival, contact us within 1 week for a replacement.

Please read the product manual before riding to get yourself acquainted with the device and any important information that the manufacturer would like you to know.

Contact us at sales@kineticpev.com for any questions or warranty issues.

Examples of what is not covered under warranty:

Normal wear items such as tires, brakes, grips, hardware, frame, suspension, pole, folding mechanisms, lights, fenders, and most exterior parts which may be subject to weather, accidents and external forces beyond our or your control.

Overloading, overuse, abuse, negligence, water damage, accidents, weather exposure.

Most scooters we sell are rated to a max load of 265lbs (refer to product details for specific model) overloading may cause motor, controller, or battery failure. For example, constant throttle at full power with a heavy rider going uphill or on a hot day may result in overheating.

Most modifications and alterations will void the warranty.

Normal wear, oxidization, fading.

Damage from improper servicing such as motor damage resulting from damaging cable during tire change.

How to care and prevent damage to your scooter:

Read the user manual before setting up and riding.

Refer to the user manual for proper use and maintenance.

Check tire pressure regularly (most tires use 45psi) to avoid flats and wear. Improper tire pressure may cause pinch flats when running over obstacles. Higher pressures also help by enhancing the hardness of the tires. This helps foreign debris to "bounce" off the tires and not dig into them. Correct pressure will also ensure your sealant works better in the event something penetrates the tube.

Low tire pressure or riding with a flat tire may result in motor(s) and/or controller(s) overheating and failing. This is not covered under warranty and falls under negligence. 

If you feel your scooter becomes sluggish, slower then usual or you have unstable, reduced mileage then you may just have a low or flat tire.

Do not submerge in water, ride in rain, leave uncovered outside overnight. Avoid moisture as much as possible. Please contact us at sales@kineticpev.com to ask about our PEV deep cleaning and detail services. We perform this safely to not damage your PEV.

If you need tire or brake service, please contact us before trying it on your own. We are a full-service shop! You can feel secure bringing your PEV to us for exceptional service. We are safety driven and that is our #1 priority.

Thank you for visiting Kinetic PEV, LLC.