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General Policies, Terms and Conditions
By purchasing you acknowledge having read, understood and agreed to our policies, terms and conditions. Some of these vehicles may be restricted, limited or prohibited in certain areas. It is your responsibility to comply with regulations and laws where you will be using our products. As with any vehicle, there are inherent risks with use and handling of PEVs which may result in injury or death. Kinetic PEV and any affiliates are not responsible for the use or misuse of any products resulting in injury or damages.
Refund policy and Cancelations
Orders may be canceled before shipping for a full refund, Call or text 951-215-3182 for fastest response. If canceling after product has shipped, you will be responsible for return shipping.
Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. The customer is responsible for return shipping.
Return requests must be submitted within 10 days of receiving your item.
Opened items may be eligible for partial refund if ridden 10 miles or less, undamaged and sent back in original packaging. 15% restocking fee applies.
Refunds will be issued after we have inspected the returned item and found it to be in acceptable condition as stated above.
Refunds are sent to the original payment method. Refunds may take a few business days depending on the provider.
To initiate a return, or if you have any questions, please contact us at 951-216-3182 or sales@kineticpev.com
If your return is accepted, we will provide further instructions. DO NOT attempt to send the item back to where it shipped from. Only use the return address that we provide you with after your return request has been accepted. We are not responsible for any unauthorized returns.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, for example custom products, used or pre-owned and refurbished devices. Please get in touch if you have questions or concerns about your specific item before you place your order. We are happy to help.
Exchanges are subject to return conditions stated above.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Shipping policy
We offer shipping within the lower 48 United States on PEVs. Shipping times will vary depending on location. Tracking information is provided via email typically 1-3 business days after placing your order.
We do not ship to P.O. boxes, APO/FPO and Commercial Mailboxes.
We do not ship outside the lower 48 United States.
If you have any questions, please contact us at sales@kineticpev.com
Warranty Terms
By purchasing you acknowledge having read, understood and agreed to our policies, terms and conditions. Some of these vehicles may be restricted, limited, or prohibited in certain areas. It is your responsibility to comply with the regulations and laws where you will be using our products.
Warranty:
All new electric scooters purchased through Kinetic PEV come with a 1 year limited warranty.
Warranty begins on day of arrival or pickup.
Warranty covers manufacturer factory defects such as battery, motor, controller, display (limited to electrical failure but no physical damage).
Replacement parts will only be warranted the first time within the warranted period. Subsequent warranty claims for the same part are subject to extra charge or denial for coverage due to improper use, overloading, or negligence.
If defective upon arrival, contact us within 1 week for a replacement.
Please read the product manual before riding to get yourself acquainted with the device and any important information that the manufacturer would like you to know.
Contact us at sales@kineticpev.com for any questions or warranty issues.
Examples of what is not covered under warranty:
Normal wear items such as tires, brakes, grips, hardware, frame, suspension, pole, folding mechanisms, lights, fenders, and most exterior parts which may be subject to weather, accidents and external forces beyond our or your control.
Overloading, overuse, abuse, negligence, water damage, accidents, weather exposure.
Most scooters we sell are rated to a max load of 265lbs (refer to product details for specific model) overloading may cause motor, controller, or battery failure. For example, constant throttle at full power with a heavy rider going uphill or on a hot day may result in overheating.
Most modifications and alterations will void the warranty.
Normal wear, oxidization, fading.
Damage from improper servicing such as motor damage resulting from damaging cable during tire change.
How to care and prevent damage to your scooter:
Read the user manual before setting up and riding.
Refer to the user manual for proper use and maintenance.
Check tire pressure regularly (most tires use 45psi) to avoid flats and wear. Improper tire pressure may cause pinch flats when running over obstacles. Higher pressures also help by enhancing the hardness of the tires. This helps foreign debris to "bounce" off the tires and not dig into them. Correct pressure will also ensure your sealant works better in the event something penetrates the tube.
Low tire pressure or riding with a flat tire may result in motor(s) and/or controller(s) overheating and failing. This is not covered under warranty and falls under negligence.
If you feel your scooter becomes sluggish, slower then usual or you have unstable, reduced mileage then you may just have a low or flat tire.
Do not submerge in water, ride in rain, leave uncovered outside overnight. Avoid moisture as much as possible. Please contact us at sales@kineticpev.com to ask about our PEV deep cleaning and detail services. We perform this safely to not damage your PEV.
If you need tire or brake service, please contact us before trying it on your own. We are a full-service shop! You can feel secure bringing your PEV to us for exceptional service. We are safety driven and that is our #1 priority.
Thank you for visiting Kinetic PEV, LLC.
Last updated: January 22, 2025
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Privacy Policy:
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies on TermsFeed website article.
We use both Session and Persistent Cookies for the purposes set out below:
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
The Company may use Personal Data for the following purposes:
We may share Your personal information in the following situations:
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, You can contact us:
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