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General Policies, Terms and Conditions

  

General Policies, Terms and Conditions


By purchasing you acknowledge having read, understood and agreed to our policies, terms and conditions. Some of these vehicles may be restricted, limited or prohibited in certain areas. It is your responsibility to comply with regulations and laws where you will be using our products. As with any vehicle, there are inherent risks with use and handling of PEVs which may result in injury or death. Kinetic PEV and any affiliates are not responsible for the use or misuse of any products resulting in injury or damages.


Refund policy and Cancelations

Orders may be canceled before shipping for a full refund, Call or text 951-215-3182 for fastest response. If canceling after product has shipped, you will be responsible for return shipping.


Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. The customer is responsible for return shipping.


Return requests must be submitted within 10 days of receiving your item.

Opened items may be eligible for partial refund if ridden 10 miles or less, undamaged and sent back in original packaging. 15% restocking fee applies.


Refunds will be issued after we have inspected the returned item and found it to be in acceptable condition as stated above.


Refunds are sent to the original payment method. Refunds may take a few business days depending on the provider.


To initiate a return, or if you have any questions, please contact us at 951-216-3182 or sales@kineticpev.com 


If your return is accepted, we will provide further instructions. DO NOT attempt to send the item back to where it shipped from. Only use the return address that we provide you with after your return request has been accepted. We are not responsible for any unauthorized returns.
 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Certain types of items cannot be returned, for example custom products, used or pre-owned and refurbished devices. Please get in touch if you have questions or concerns about your specific item before you place your order. We are happy to help.


Exchanges are subject to return conditions stated above.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.


Shipping policy

We offer shipping within the lower 48 United States on PEVs. Shipping times will vary depending on location. Tracking information is provided via email typically 1-3 business days after placing your order.

 

We do not ship to P.O. boxes, APO/FPO and Commercial Mailboxes.

We do not ship outside the lower 48 United States.

If you have any questions, please contact us at sales@kineticpev.com 


Warranty Terms


By purchasing you acknowledge having read, understood and agreed to our policies, terms and conditions. Some of these vehicles may be restricted, limited, or prohibited in certain areas. It is your responsibility to comply with the regulations and laws where you will be using our products.


Warranty:

All new electric scooters purchased through Kinetic PEV come with a 1 year limited warranty.

Warranty begins on day of arrival or pickup.


Warranty covers manufacturer factory defects such as battery, motor, controller, display (limited to electrical failure but no physical damage).


Replacement parts will only be warranted the first time within the warranted period. Subsequent warranty claims for the same part are subject to extra charge or denial for coverage due to improper use, overloading, or negligence.


If defective upon arrival, contact us within 1 week for a replacement.


Please read the product manual before riding to get yourself acquainted with the device and any important information that the manufacturer would like you to know.

Contact us at sales@kineticpev.com for any questions or warranty issues.


Examples of what is not covered under warranty:

Normal wear items such as tires, brakes, grips, hardware, frame, suspension, pole, folding mechanisms, lights, fenders, and most exterior parts which may be subject to weather, accidents and external forces beyond our or your control.


Overloading, overuse, abuse, negligence, water damage, accidents, weather exposure.

Most scooters we sell are rated to a max load of 265lbs (refer to product details for specific model) overloading may cause motor, controller, or battery failure. For example, constant throttle at full power with a heavy rider going uphill or on a hot day may result in overheating.


Most modifications and alterations will void the warranty.

Normal wear, oxidization, fading.


Damage from improper servicing such as motor damage resulting from damaging cable during tire change.


How to care and prevent damage to your scooter:

Read the user manual before setting up and riding.

Refer to the user manual for proper use and maintenance.


Check tire pressure regularly (most tires use 45psi) to avoid flats and wear. Improper tire pressure may cause pinch flats when running over obstacles. Higher pressures also help by enhancing the hardness of the tires. This helps foreign debris to "bounce" off the tires and not dig into them. Correct pressure will also ensure your sealant works better in the event something penetrates the tube.


Low tire pressure or riding with a flat tire may result in motor(s) and/or controller(s) overheating and failing. This is not covered under warranty and falls under negligence. 

If you feel your scooter becomes sluggish, slower then usual or you have unstable, reduced mileage then you may just have a low or flat tire.


Do not submerge in water, ride in rain, leave uncovered outside overnight. Avoid moisture as much as possible. Please contact us at sales@kineticpev.com to ask about our PEV deep cleaning and detail services. We perform this safely to not damage your PEV.


If you need tire or brake service, please contact us before trying it on your own. We are a full-service shop! You can feel secure bringing your PEV to us for exceptional service. We are safety driven and that is our #1 priority.


Thank you for visiting Kinetic PEV, LLC.

Privacy Policy

Privacy Policy

Last updated: January 22, 2025


This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. 


Interpretation and Definitions Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Kinetic PEV, LLC, 31308 Geary St. #2, Menifee, CA 92584.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to: California, United States
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to Kinetic PEV, accessible from https://KineticPEV.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


Collecting and Using Your Personal Data


Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data


Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.


Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies on TermsFeed website article.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies
    Type: Session Cookies
    Administered by: Us
    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
  • Cookies Policy / Notice Acceptance Cookies
    Type: Persistent Cookies
    Administered by: Us
    Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
  • Functionality Cookies
    Type: Persistent Cookies
    Administered by: Us
    Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.


Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.


Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.


Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.


Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.


Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.


Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).


Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability


Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.


Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.


Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.


Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.


Contact Us

If you have any questions about this Privacy Policy, You can contact us:

  • By email: info@kineticpev.com

Copyright © 2025 Kinetic PEV, LLC - All Rights Reserved.

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